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Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Stonewater Construction LLC | Better Business Bureau Profile We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Housing - but different %%EOF Our Customer Commitments - The Stonewater Customer hubb - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. stonewater customer promise - isgho-sup.com but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 For all general enquries, including queries about your agreement, paying your rent etc. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Overall, 67% of employees would recommend. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. All answers shown come directly from Stonewater Reviews and are not edited or altered. Customer Experience Advisor Job England UK,Customer Service/HelpDesk Stonewater did an excellent job of communicating before, during and after our recent roofing job. Today is all about celebrating and recognising great customer service and the people who deliver it. 100% of job seekers rate their interview experience at Stonewater as positive. stonewater customer promise. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Use this form to report any non-emergency repairs or defects. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Survivors experience of the housing pathway Whether they need emotional, physical or financial support or advice it's always free. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Customer Experience Advisor. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. If it matters to our customers it matters to us." Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Christian Lauterbach - Sicherheit im Betrieb. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. One of the ways we do this is with our customer commitments. How can we deliver good, quality, and affordable homes to the people wh We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. If it matters to our customers it matters to us." Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. We manage around 32,500 homes in England for over 70,000 customers . Customer Service Rep, Remote Customer Service. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Put simply, if you want to make a positive difference, working in housing is for you! Feedback. Development Manager Stonewater Customer, The Energy Coalition, Wins Award for Innovative stonewater customer promise You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Bournemouth - England - UK , BH2 6ED. Listed on 2023-03-03. Customer Promise Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. I will raise any outstanding repair you have with the team and they should be in touch. Day 5 of #NCSW2022 is Customer Service Recognition Day! Day 5 of #NCSW2022 is Customer Service Recognition Day! We value the importance of what EDI brings to our organisation, our colleagues and customers. STONEWATER PROPERTIES - Impak Solutions Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Were really sorry if youve experienced delays or the service hasnt met your expectations. The process took 2 weeks. endstream endobj startxref stonewater customer promise. Stonewater on LinkedIn: #ncsw2022 #customerpromise #discoverstonewater Does there seem to be diversity at Stonewater? stonewater customer promise - digimindtechnologies.com At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Stonewater Country Club | Private Country Club in Caledonia, MI invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. They handled all the details with the insurance company. stonewater customer promise - jonhamilton.com 2 Stonewater reviews. z[|WC{]f. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. stonewater customer promise. hlRmk0+}K`,j"c[IvNsztiDc@h stonewater customer promise - apnaswarg.com Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Over the last three months weve carried out a whopping. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Comprehensive. Read 1 more review about Stonewater. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Stonewater has announced the promotions of two customer experience directors to its management team. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. David Lockerman, Customer Experience Director. This latest performance shows some areas where were hitting our targets and others where were not there yet.