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Incredible quality, lots of compliments. I love your collections every year. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Location: Remote live chat job, work online anyw in the world (United States preferred). On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. It goes against our guidelines to offer incentives for reviews. Outstanding Customer Service! Date of experience: January 24, 2023. But except that, everything was very good. Yellow Le Raphia 'Le Petit Panier Soli Cuir' Tote, Brown Le Raphia 'Le Bisou Mousqueton' Bag, Off-White Le Raphia 'Le Bisou Gros Grain' Bag, Purple Le Raphia 'Le Bisou Mousqueton' Bag, Black Le Raphia 'Le Petit Bambino' Coin Pouch, Off-White Le Papier 'La Banane Meunier' Pouch, Brown Le Papier 'Le Grand Chiquito' Top Handle Bag, Purple Le Papier 'Le Sac Rond' Top Handle Bag, Brown Le Papier 'Le Chiquito Moyen' Top Handle Bag, Brown Le Papier 'Le Chiquito Long' Clutch, Brown Le Papier 'Le Bambinou' Shoulder Bag. Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Therefore it looks old or used. Please enter the details of your request. I love jacquemus and its style and the quality is on top! . The delivery was made very quickly and arrived in very good condition. I am very happy with my purchase! For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. When I enter on my account, in the status of my orders I can't see which of them have been returned. Outstanding Customer Service! We offer free 2 day shipping on all US orders. My order arrived in no time and im super happy! Thank you very much.I especially loved the packaging- as always :). The order arrived on time and every item came very well packed. Thanks for the customer experience as well. I cant even use it. We will get back to you within 24 hours. Suggested companies are based on peoples browsing tendencies. Fabulous Quality and Design! I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Thank you note, stickers, and the dust bag were a welcome surprise! Got this a gift for my wife, she fell in love with it! It was left on my porch in the pouring rain for two days. Also, Simon is on holiday. From the package to the product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ps, thanks for cute stickers which I get with my shipment. - Reliable internet access for 4-hour periods of time. My experience was amazing! was ok but the delivery with UPS was HORRIBLE. Much better of you used dhl not ups. . JACQUEMUS Reviews | Read Customer Service Reviews of www.jacquemus.com By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Love the quality & style of the hat & quick delivery! The order arrived on time and every item came very well packed. Because of this I wouldnt order again.. I already wrote email to customer care center but hadnt receive reply yet. The delivery was made very quickly and arrived in very good condition. Continuez, vous etes parfait.Tres belle journee. 2023 Trustpilot A/S. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. We also ensure all reviews are published without moderation. NET-A-PORTER Premier For customers based in New York City, and selected areas* of New York and New Jersey, our NETAPORTER Premier team is at your service from the moment an order is placed until it arrives at your door. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you very much.I especially loved the packaging- as always :). After ordering I received a confirmation email and the site states there would be delays. Call now to get direct help from coinbase customer support executives. The attention of detail with my order was exceptional. The order arrived on time and every item came very well packed. was ok but the delivery with UPS was HORRIBLE. Revoke a Website or App's Access to your Login with Amazon Information. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. In addition, the fact of sending us a little booklet I find it super cool. The ordering was easy and the quickness of the shipping was amazing. The website is very userfriendly, I found everything great. Contact Us | NET-A-PORTER Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. Jacquemus for Women - NET-A-PORTER We use dedicated people and clever technology to safeguard our platform. Everything was amazing. Companies can ask for reviews via automatic invitations. My order arrived in no time and im super happy! Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Got this a gift for my wife, she fell in love with it! When it was delivered I wasnt home. I am in Australia and this is physically impossible. Its disappointing what a mess this company has become, not a good look. Also the condition of the leather was really bad. Available 24/7. JACQUEMUS | Spring 2023 Collection | FWRD It was left on my porch in the pouring rain for two days. Love the quality & style of the hat & quick delivery! Mostly impressed on just how fast it was delivered! The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Press question mark to learn the rest of the keyboard shortcuts. Fast delivery, very nicely packed.Amazing product. 1,501 people have already reviewed JACQUEMUS. and the service is great and shipping is fast! I think they assume people wont call and they will just keep your money. Anyone can write a Trustpilot review. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I loved the bag, it's great, and super fast delivery, thank you. You can also place your order with our team on the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. I love my experience so far and definitely will buy more. You dont have to buy many Designer things to know that luxury products are sent in box. We also ensure all reviews are published without moderation. I ordered the wrong size and had to return the item. To find out more and learn how to opt out, please visit our + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Simon Porte Jacquemus's proportions are intentionally abnormalone part ruched, another cutaway. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Women's Designer Fashion - Luxury Shopping | Mytheresa US FORWARD - fwrd.com Read about their experiences and share your own! This is unacceptable. Pretty things in your Shop Jacquemus is great!!! Read Customer Service Reviews of www.jacquemus.com - Trustpilot Sizing is great, the quality is superb and I will certainly reorder from the website. Overnight shipping is available for $20. Does polene has a us number (really asking :) I know they are more low cost that him but still)? Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! My experience was amazing! Much better of you used dhl not ups. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Quality is great! In addition, the fact of sending us a little booklet I find it super cool. 2023 Trustpilot, Inc. All rights reserved. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Verification can help ensure real people write reviews about real companies. Much better of you used dhl not ups. Product shipped out in a timely manner and arrived well packaged. We also ensure all reviews are published without moderation. They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. I love Jacquemus company with its amazing product. . Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The pants were the perfect color, fit well and well made! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Use Switch Accounts. Pretty things in your Shop Jacquemus is great!!! I ordered the wrong size and had to return the item. With my coupon I ordered jeans and they were send in two days, received three days later. was ok but the delivery with UPS was HORRIBLE. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. When it was delivered I wasnt home. I ordered the Grand Bambino bag. I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. Jacquemus customer service : r/handbags - reddit.com Delivery was left on doorstep whilst I was at work. It looked absolutely beautiful on the site. Jacquemus All rights reserved. I ordered the Grand Bambino bag. Thank you! Training: 11 weeks, Monday-Friday. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Saudade asymmetric draped woven mini dress, Espelho gathered cutout stretch-jersey mini dress, La Maille Neve cropped brushed stretch-knit cardigan, Cutout draped stretch-twill mini shirt dress, Amaro cropped draped cotton-blend poplin shirt, Espelho twisted stretch-jersey midi skirt, Espelho cropped asymmetric stretch-jersey bandeau top, La Maille Neve cropped brushed knitted cardigan, Le Chiquito Moyen croc-effect leather tote, Concha embellished one-shoulder ruched striped seersucker top, Neve cropped brushed stretch-knit cardigan, Bando cropped button-embellished ribbed-knit cardigan, Espelho cropped cutout stretch-jersey top, Le Chiquito Long croc-effect leather tote, Ascu cropped one-shoulder ribbed linen-blend top, Concha cutout striped ruched seersucker midi skirt, Cropped one-shoulder striped seersucker top, Asymmetric embellished cutout stretch-jersey midi skirt, Pralu cropped embellished ribbed-knit top, Le Bisou Bandana printed cotton-poplin shoulder bag, Concha cutout striped seersucker midi skirt, Cropped tie-detailed organic cotton-jersey top, Maraca cutout stretch-cotton poplin shirt, Le Foulard Lamba printed cotton and silk-blend pareo. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Coinbase customer support number is online now. The return process was perfect and easy! Because of this I wouldnt order again.. The refund was almost instant, but I originally placed via paypal. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. English. So thank you Jacquemus!!! We use dedicated people and clever technology to safeguard our platform. Shift schedule availability from 8am -6pm in your local time zone. I am still waiting for the product and I have not received any email when they will send to me . Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. I love my bag! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Call Us. 1,977 people have already reviewed JACQUEMUS. Live Chat Customer Support - Remote Job USA,Customer Service/HelpDesk Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Anyone can write a Trustpilot review. designers to increase customer base. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. You are very welcome to get in touch for size and styling advice or with any further questions on your order. The bag is okay but a bit dusty and dirty. I ended up ordering through the site via paypal. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Beautiful experience! It goes against our guidelines to offer incentives for reviews. Jacquemus Customer Service not responding??? : r/handbags - reddit Will definitely order again! Contact Us - Address, Email & Telephone - Farfetch Anyone can write a Trustpilot review. Position: Remote Customer Support. They also gave me. Suggested companies are based on peoples browsing tendencies. I love your collections every year. You are very welcome to get in touch for size and styling advice or with any further questions on your order. and our A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. They sent my address wrong to UPS, told me it was my fault! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Beautiful design.Thank you so much for adding beauty in our lives and this world. Received the order but the box looks like its thrown somewhere. I love that it was delivered to me super fast! For more information, please see our Jacquemus customer services told me they have to wait for a UPS investigation which closed as delivered despite them admitting they had no proof of it being delivered, so Jacquemus wont help. Read about their experiences and share your own! To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. - 10 Hour availability per week. I ordered the Grand Bambino bag. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. and the service is great and shipping is fast! I love your collections every year. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I will never ever buy anything from them again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.