Called Enterprise, and they have no information. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Theres just one problem: There was no damage on her car. More than half are about the product or service. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. HOW WE WORK Need help collecting a debt? Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Start of main content. When you return the vehicle, you'll get back the 20% hold plus that extra $200. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. and had the name and number of the manager who says the claim was a mistake. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Can you help me get this claim dropped? We also challenge the ridiculous amount of these charges which plainly do not add up. OP mentioned in another comment that they aren't the renter. Its a whole mess. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. In general, the BBB West Florida branch counts over 135 complaints. This is so frustrating $1400 is the made up charge. Plus Your Points is back! Enterprise has filed a damage claim on Sarah Bakers rental. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Yes. Was this insurance fraud, as you suspect? Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Only Enterprise can. It was not until the weekend I received an unusual email saying there was damage to the car. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). My mail Your customers and the world deserve to hear from you! We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Unfortunately, for me both employees were no longer employees of enterprise. Did you get a call or text from 352-313-4600? Latin America & Caribbean Car Rental Locations. So somethings not right here. Thank you! The company left an official comment to this complaint. We have answers! loonydan42 5 yr. ago. Scam alert! 9 reviews . Just passing the word! This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. From the moment I checked in to the time I got my rental, I was . LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. According to the AG's Office, the damage category has a broad definition. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. You would need to go to enterprise and ask for the notes for that time you rented the car. This review was chosen algorithmically as the most valued customer feedback. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Oglesby adds, "Other Enterprise locations do have better ratings. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. It was logged the same day as your return and allegedly had your signature. I contacted Enterprise on your behalf. English; Espaol; Available 24/7. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Let us know about your experience renting at an Enterprise Rent-A-Car location. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). The company`s registered agent is C T CORPORATION SYSTEM . Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Branch or ERS will create an Incident Report. Phone number ex. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Read more. ! Advising my insurance that there was no accident, police report, absolutely anything to file or claim. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Did you rent the car? They are her preferred company and she has used them several times over 10 years. I will not paid the total sum of this bill. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. So I dropped the car off. I will take it to court and State farm will Investigate the whole matter. 3.3 out of 5 stars. Enter email address for receipt to be sent in email. I was astounded at this news because we had not damaged the vehicle. Their response it below that (with some interjections from me in []. Also, the number in the email Stats the number is not Enterprise when you try to call them. Can I rent a car if I am under the age of 25? The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. which covers third-party liability claims; Senior . I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Cushy Desk Job. is the chief advocacy officer for Elliott Advocacy. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). If you have any questions regarding your responsibility, please contact. Enterprise (800) 307-6666 3. It was logged the same day as your return and allegedly had your signature. Submit a complaint and get your issue resolved. Contact Information. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. But the bottom line is: I did not damage the car. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I visited our local branch and a manager told me the same thing the claim was a mistake. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. You'll learn how to be part of a team and how to succeed. You would be able to take advantage of these lower rates. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Fair, that is their right. Cons. Experience our exotic collection. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Questions before, during or after your rental? Which is it #enterpriserentacar #nationalrentacar. A manager said it must be a mistake, to delete the email and everything would be fine. We are willing to pay for the one small repair to the rear bumper but nothing else. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. All damage concerns are solely handled by our Damage Recovery Unit. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Discover jobs. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Refer to your own auto insurance agent for details on your coverage. Can I rent a different vehicle class than I reserved? ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Paperno tells FOX 4, "I didn't do that, first of all. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. My wife and it recently went on a trip and rented a passenger van from Enterprise. I have submitted a complaint to the SEC concerning our issue. The only repair that was completed to the vehicle was to the rear bumper. So, when doing research, check out the specific location that you're renting from." Employers / Post Job. Q: I recently rented a car from Enterprise. Make sure the adjuster has a copy of the letter. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. There was NO damage and I filmed it. Tells me to email him, and DRU and he will help me out. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Angrily, . Im concerned and frustrated. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Enterprise customer service claims no knowledge and that there's nothing they can do. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. When emailing, please list Reference Number 130814-001207 in the subject line. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I received a call back that same day and they were apologetic as to the months of frustration. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Scam alert! When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. DRU states, they are not able to close the claim. Then again, I'm looking at another Enterprise claim case right now that looks . Upload your resume. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. FYI: This scam is still going on. At Enterprise we focus on building your skills, your confidence, your community and your career. 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