A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! They do not let your cancel or able to change flights, Dear Margot, It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. 2023 Trustpilot, Inc. All rights reserved. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. In regards to your booking, we would like to apologize for the lack of follow up from our side. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We will be looking forward to your reply. They are the worst. But, I don't have a written confirmation that it is canceled. 5 0 Chatdeal refused to reschedule. price over the last 2 weeks) As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. They need to revamp their operations plan. Kind regards, Kayak - $216.40. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Well guide you through the process. Was this article helpful? Economy. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Please email us at investigation@chatdeal.com ChatDeal Service Team, I wouldn't even give this website 1 star. Verification can help ensure real people write reviews about real companies. Truly awful experience. Service 98 Value 96 Shipping 51 Returns 73 Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Faithfully Yours,Chatdeal Team. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Just go with more reputable websites. Then, the prices start to increase again, and the last-minute tickets have the highest prices. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Special Services 4 . He was understanding and very communicative. Hands down the worst travel experience period. New York, NY 10018-9852. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. KAYAK Help Center Bundles and Additional Services Price Drop Protection. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Dear Loic,Your review is very concerning to us. Submit a request. Passenger details 6 . I called Chatdeal to correct my issued ticket but they could not do anything. Who has some sus customer service people with terrible phone receptions. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Attempted to email original agent, that bounced. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Category Question Name Email Booking ID Phone number +1 bash/cmd iotedge support-bundle --help This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. My flight was postponed then canceled. Without 24 hours of booking, I tried to change the date of my departure. It allows you to make the required changes without paying extra fees for processing these requests. may i know who is the supervisor of kayak.chatdeal.com. So what can i do ? We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Kind regards, Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Lufthansa doesn't help or support. I was helped by Raavi who was both helpful and incredibly patient. Now, a week ago I reached out to them regarding the change. Exceptional Customer Support! When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Documents 2 . Find out how we combat fake reviews. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Chatdeal Team. They will say they will call you back but they will not. We also ensure all reviews are published without moderation. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Documents 2 . Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. BBB Business Profiles generally cover a three-year reporting period. Enzo made the experience great. chatdeal support bundle 22 Maj. chatdeal support bundle. We are so glad you like his work! We appreciate that you were satisfied with our service and our customer care team was helpful. Dear Eric, And they left at O'Dark 30. Please email us at investigation@chatdeal.com Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Thank you!! Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Thank you for the fabulous service!! Documents 2 . I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Tip for consumers:Please stay away from Chatdeal!!! Yours sincerely, Follow us on Social Media to find out about latest updateson our progress. ChatDeal Service Team. Customer service is a joke. I absolutely would not use this service. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. unacceptable! Companies can ask for reviews via automatic invitations. Visas Read More Documents for travel Read More . But the more people who know about this scamming company the better. Kind Regards,Chatdeal Team. All rights reserved. Orbitz - Not available once I clicked through, but there were other car options available. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Please contact us at investigation@chatdeal.com so we can get this sorted. Cancellation within 24 hours of booking Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. They do not know how to do this. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. 7.8 Comfort. All of our travel information in Kayak and on the Kayak app showed . Booked a ticket with Eva Air. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Now, a week ago I reached out to them regarding the change. Hello. I would not recommend this company to anyone. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. 11. Hope you enjoyed booking with Kyra. Stay far away from them both. Chatdeal. I was on hold for over 1 hour just to get through, and they hung up on me. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. You have to call the airline to make sure it's confirmed. Dear Maya, Im in another country. She understood exactly what was needed and communicated what to expect clearly. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). And they left at O'Dark 30. CHATDEAL IS BAD DEAL !!! Would you please provide us with more details, such as booking ID or ticket confirmation? Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I quickly emailed back and said to cancel my reservation. Kind Regards, Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Best flights for your dream destination. 2023 Trustpilot, Inc. All rights reserved. Our agent Jenny, is always super helpful and clear. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Now, I've seen a schedule change on the airlines site for over a week. I found out that one leg (the last one of the return) flight was cancelled. Dear Harsha, My co-traveler, who booked directly through the airline, got this solved in one phone call. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal Team. Highly recommend to STAY AWAY. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. NEVER EVER AGAIN! Which was well within my rights. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Bundles and Additional Services 3 . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Go direct to your airline to purchase tickets. BBB Business Profiles are subject to change at any time. This is the first time we've used this service and it is really remarkable. Lufthansa will not honor the "confirmed" tickets they sent me. Back to Help & Customer Service Frequently asked questions. Dear Wujun, Special Services 4 . I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Cheap prices are no worth it if you have to deal with this stress. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. 7.8 Boarding. Dear Jenny, In Europe, this means they owe you a free exchange, and the one they offered was not good for us. I thought that KAYAK was better than that. Passenger details 6 . Truly awful experience. 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