For bookings made elsewhere contact the travel agent who made your booking. Instead, it accuses her of missing her flight. It worked for me when tried at 6:28pm. Do you know why it takes so long to loading?? I would like to know normally how much do they give the refund ? BA will e-mail passengers to advise of their refund. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? Can it do that? In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Non-refundable tickets stay non-refundable. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. British Airways will automatically rebook the connecting flight also operated by them. He said that could take up to 10 days for the taxes refund. This should appear on your statement within 30 days. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. Choose the currency you used when paying for the ticket. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. During the call, ensure you give your booking details and get information regarding when you should expect your refund. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Not sure what to do now. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. The email and the refund never came. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. It most certainly does. You can do so by dialing +1-877-767-7970. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Done. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. Same the link worked and presented the form. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Have been trying for 7 hours (yes 7!). Thanks a lot!:). For example, the online refund request option was disabled by BA. I dont think it is working now. Traveling For Miles and CardRatings may receive a commission from card issuers. So now I cant get my money back and Im stuck with a voucher I cant even use. Adrian, thank you very much for this post. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Big mistake! In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Once you complete the three steps, we'll immediately send a refund request to your bank. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. I havent received refund confirmation from BA. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. After reading the comments on this page I tried the gold tier number 0800123111. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Does anyone have an email for them? British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. The screens I got were slightly different than shown above. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. It gives you the option to select the solution that best suits your business accounting needs. Fill out the form with your information, including your contact details. There's no charge for changing your flight booking. I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. British Airways has taken two steps to get around this problem. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. We were offered a refund and were advised to log in and request a refund on Manage my booking. British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. What happens if you try to repeat the process? Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. I want to cancel other items in the booking. Looks like my only alternative is call them and wait for hours on hold. I spent hours waiting on the phone with them. I hope this information is useful to you. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. Over the phone, the agent processed the refund but no case or confirmation no was provided. I filled out that form, but didnt receive any kind of confirmation. Please visit our Help centre for more support if you have a question about your booking or flight. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Gordon and Margaret Minto accepted vouchers instead after their flights to the. Thanks so much. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Refunds will be processed by BA in date order. Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. You have been warned. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. If I can get more people their refunds.I think that is the ideal outcome, she said. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). Once again, Im sorry we werent able to resolve this between us this time. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. Telephone 02032500145 I did the same an accidentally accepted the voucher. Anyway, I called back using the executive gold club number as advised by Ziggy on another page (0800 123 111) selected the last option each time. thanks so much in advance for your help! If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. It took about 3 minutes. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Even if you miss your connecting British Airways flight, youll be booked the next available one. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Thats great news! We have helped over 300,000 people with their problems. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. Enter the booking reference number in the relevant field. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. She took all my details and said she will escalate my request. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? NOW Block javascript when you are in the Consent page. I was conned by the website pages shown in your article. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. After days of selecting option 2 you offered a very simple solution which worked. Now Im on the refund webpage. BA even not allowing me to manage my booking. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. A, Our return flight was cancelled. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. It seems like there is literally NO way left to get an actual refund . "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. My original bookings are still there. Choose the currency you used when paying for the ticket. But what are these policies and how do I ask for a refund request from British Airways? When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. . 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