From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. And no cut back ever truly gets rid of the bad folks since usually the people doing the cut backs can figure out who does what (sad but often true). American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. 2023 CNBC LLC. Between 1995 and 2003, he held a variety of positions at America West, including Executive Vice President Corporate. American saw a summer of disappointing performance, which left both passengers and shareholders spanning from nervous to enraged. Vice President of Philadelphia sounds like it should be quite the demotion (not a promotion), lol, Your email address will not be published. Already, American, which owns 24 of the troubled Max aircraft, with 76 more on order seven of which were initially due to be delivered in the second quarter has had to cancel around 115 daily flights, andone entire route in order to cover key routes with older planes. Dons in-depth understanding of how the key revenue levers need to come together to deliver results has been invaluable. He earned a Bachelor of Science in aeronautical engineering and a Master of Business Administration in finance from the University of Michigan, where he was a catcher for the Wolverine baseball team. About American Airlines GroupAmericans purpose is to care for people on lifes journey. Chief Customer Officer @ American Airlines 5 free lookups per month. As we head toward the peak summer travel period, our customers and team members will benefit from Alices leadership and commitment to providing a world-class customer experience.. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Andrew Watterson. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. American Airlines announced a huge leadership reorganization today, resulting from its effort to shed at least 30% of management staff. Read Derek's bio Priya Aiyar. Vice President - Backcountry Aviation, Inc. . The airline has made recent improvements, however. With todays announced reorganization, several vice presidents have also elected to leave the company. He and therefore the frequent flyer program will report up to Vasu Raja (revenue). Steve Johnson will undertake a new strategic advisory role focused on strategy development, economics and competition issues, corporate governance and ESG, and corporate development. Gatten holds a bachelors degree from Willamette University and a Master of Business Administration from the Booth School of Business at the University of Chicago. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. Plus, we have insightful letters, insider tips, and more. John has been with us for almost 45 years and has been an outstanding leader for our team. The Company does not assume any obligation to publicly update or supplement any forward-looking statement to reflect actual results, changes in assumptions or changes in other factors affecting these forward-looking statements other than as required by law. The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. In 2002, Kerr was promoted to Senior Vice President, Finance, adding responsibility for purchasing and fuel administration. Get this delivered to your inbox, and more info about our products and services. In this role she will continue to lead Americans Legal Affairs team and legal strategies for the airline. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). Investor relations , Opens another site in a new window that may not meet accessibility guidelines. Your email address will not be published. Required fields are marked *. Seymour, who has overseen integrated operations at the airline since 2012 (at the time he was at US Airways, which merged with American in 2013), will expand his responsibilities to oversee everything from airline and cargo functions, to regional carrier operations. Can I get a refund for my Marriott Vacation Club Points? Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. Prior to that, he was Senior Vice President and Chief Financial Officer of America West Airlines, a role he began in 2002. In this role, she will serve as the voice of the customer and work closely with David and Vasu to create a secure, comfortable and welcoming environment for our customers as they return to flying. Salaries posted anonymously by American Airlines employees. Janelle Anderson, whose portfolio includes in the airlines brand, is staying and shell report to Alison Taylor from Sales who becomes Chief Customer Officer a position American hasnt had since Virasb Vahidi was out when US Airways leadership took over. The link between network and revenue will never be more important than over the next 18 to 24 months as we rebuild the airline. In this role Johnson will hold the title of Executive Vice President. This site is for entertainment purpose only. Conservatives Target American Airlines For Being Too Good At Diversity Hiring, Lufthansa Unveils Incredible New First Class But Only Ok Business Class Product, Never Fly To Chicago O'Hare On Delta - Or An International Airline Using Terminal 5 [Roundup], Why Fewer United Airlines Passengers Fly Using Points: Behind The Scenes Of MileagePlus, Delta Air Lines Passenger Uses His Coach Seat As A Standing Desk, And I'm Here For It, Passenger Brought Their Own Tub Of Beer For The Flight, Ready For A Tailgate Party, David Seymour, who was responsible for Americans disastrous operation last summer and. Kerr serves as the Vice Chair. Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. The most logical person to complain to, IMO, would be: Jonathan D. Snook, Senior Vice President Customer Service who manages all aspects of the customer experience from reservations and airport operations to inflight service and baggage handling. These forward-looking statements are based on the Companys current objectives, beliefs and expectations, and they are subject to significant risks and uncertainties that may cause actual results and financial position and timing of certain events to differ materially from the information in the forward-looking statements. From 2001 to 2010, Leibman held several positions in the Information Technology department, culminating in the position of Vice President, Business Operations Systems from 2006 to 2010. He finished his active service in 1991 as the Operations Officer for the U.S. Army Parachute Team Golden Knights. Seymour is an executive sponsor for Americans Veteran & Military Employee Business Resource Group, an employee-led organization that supports veterans, current military service members and their families. as well as other partner offers and accept our. Jobs Salaries Interviews. American Airlines is the world's largest airline after a 2012 merger with US Airways. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. Can I get my 173,116 Chase Ultimate Rewards points refunded? She has since held numerous positions in Marketing, aa.com, Distribution and Inflight Dining. David Seymour will assume the title of Chief Operating Officer. American Airlines Names Alice Curry Vice President of CustomerCare. Previously, she was Senior Vice President and General Counsel for American, a position she held since September 2019. But whats this $452 bill? Kerr will also continue oversight of American Eagle operations, the regional network responsible for approximately half of Americans departures. Complete the online Customer Relations form. Women Leading Travel & Hospitality Virtual Exchanges, Webinar: The Secrets to Landing a Board Seat, Webinar: How to Help Your Team Build Mental Resilience. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. American is a founding member of the oneworld alliance, whose members serve more than 1,000 destinations with about 14,250 daily flights to over 150 countries. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Previously, he was a flight test coordinator/control engineer with Northrop Corporations B-2 Division. He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. Be sure to include the same contact and travel information. Phoenix, AZ 85034. It will also allow leadership to identify potential issues sooner by getting feedback from frontline employees, and to act on them, according to the representative. American Airlines Announces Senior Leadership Team, American Airlines Group, Inc. Executive Vice President and Chief Financial Officer James G. Dempsey has served as our Executive Vice President and Chief Financial Officer since December 2019 and as our Chief Financial Officer since May 2014. American is struggling with a sagging stock price and labor issues. In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. Vrbo offered a refund after my husband lost his job. In this role Johnson will hold the title of Executive Vice President. The following individuals will report to David: Kevin Brickner, SVP of Technical Operations; Jim Butler, SVP of Airport Operations; Kimball Stone, SVP of Flight Operations and IOC; Jill Surdek, SVP of Flight Service; and Ron Thomas, VP of Safety. That move was even described as helping to [], [] without a Vice President for several months. About American Airlines GroupAmerican's purpose is to care for people on life's journey. Hertz billed her for eight extra days on her car. Steve earned his Master of Business Administration and Juris Doctor from the University of California, Berkeley. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. "The most important thing we can do to make culture a competitive advantage and deliver a world-class customer experience is run a safe and reliable operation. Can a vacation rental host cancel my stay and keep my money? "American's team members are what set us apart," Isom said. 1 Skyview DriveFort Worth, TX 76155https://www.aa.com/, Main: 682-278-9000Toll Free: 800-433-7300, AAdvantage Customer Service: 1-800-882-8880 More About Gary . Without any changes at the top executive positions, Its like reshuffling the chairs on the Titanic. All of this starts with getting our operations and commercial leadership structure set. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Read more: The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties. Beginning Oct. 1, 1999 members of Southwest's frequent flyer program can earn credit for hotel stays at Hilton and Marriott International, Inc. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Stache has worked for the airline for more than 15 years, according to his LinkedIn profile, and previously oversaw American's loyalty program as a senior vice president of marketing. Before that, she held a variety of positions during her time at Walmart from 2002 to 2014, including Chief Diversity Officer and culminating in the position of Senior Vice President of Human Resources. Executive Vice President & Chief Commercial Officer. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. As we go forward, we will align ourselves around three outstanding leaders and the imperatives they will support. She is the executive sponsor for Living Green, Americans Employee Business Resource Group that explores new ways for us all to reduce, reuse and recycle. Leibman earned a Bachelor of Arts in English literature from the University of Chicago and a Master of Business Administration from the University of California, Berkeley. Got a confidential news tip? DALLAS, Feb. 28, 2023 /PRNewswire/ -- Derek Kerr and Jennifer Sampson have been appointed to the Comerica Incorporated Board of Directors, effective Feb. 28, 2023. David Seymour, for example, will expand his role as head of operations to take on Philipovitch's tasks of managing airport operations. Over the last couple of months, I have missed 5 connecting flights, and had to spend 4 nights at hotels in cities that have not been my destination, because of issues with AA flights. From July 2006 to April 2014, Mr. Dempsey served as treasurer at Ryanair Holdings PLC. Most companies are top heavy and with each high level exec comes more bloat in terms of supporting admin people. Delta Air Lines's President is Glen Hauenstein. Kurt Stache, senior vice president of loyalty and marketing, will take on passenger experience management, which Philiopovich previously handled. We are honored to work for our people, customers and shareholders, and know that we only win when we operate as one team.. David Seymour is Senior Vice President, Chief Operating Officer. The changes will mean Isom will have four direct reports, down from five. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. "They're the difference between just a flight and an experience. She has a proven track record of leveraging human capital expertise and business acumen to translate strategic . Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. Please join me in wishing Alice, Chris and John the very best as they move to the next chapter in their lives. Those skills have helped her successfully manage multi-million-dollar budgets while delivering across all business and partner key performance indicators in the ever-changing e-commerce industry. Robert E. Jordan. He has held the title of Executive Vice President, Chief Financial Officer since December 2013. Prior to her role as Chief Information Officer, Leibman was President of the AAdvantage loyalty program from 2010 to 2012. Tammy Romo. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. We will miss his contributions and steady leadership. She began her legal career as a clerk to Judge Merrick Garland of the U.S. Court of Appeals for the D.C. Loyalty will be left in the hands of Rick Elieson, currently head of cargo who once ran AA Vacations and for three months worked on the AAdvantage team in 2006. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Shes a proven leader of high-performing executives and staff with solid business acumen, analytical and negotiation skills, industry connections, and strong partnerships. Previously, Gatten was Managing Director and Head of Global Government Relations at JPMorgan Chase & Co. where he led the government relations and policy teams globally, and served as the organizations primary representative before Congress, the White House and international policy-making bodies. He previously served as executive vice president of strategic planning at Dish Network Corp., a broadcast satellite service provider, from December 2015 to January 2018. . Each of these individuals has played a key part in Americans recovery through the pandemic and Im excited to work with them as we lead American forward into 2022 and beyond. Howard joined American Express in 2004 in New York as a Vice President in the Strategic Planning Group. Your email address will not be published. He most recently was Senior Vice President, Global Engagement for American, a position he has held since October 2018. We work collaboratively with airlines, labor, Congress, the Administration and other groups to improve aviation for the traveling and shipping public. We want to hear from you. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. Consumer Alert: No more automatic refunds for skipped ports? He is also a member of the Knight Commission on Intercollegiate Athletics and the Knight Commission Task Force on Racial Equality. Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight numbers, origin and destination cities, dates of travel and full explanation of the reason for your contact. Maybe a future CEO? Salary information comes from 8 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. 3:33 PM on Feb 23, 2023 CST. Rick Elieson, who took over from Bridget Blaise-Shamai in the huge American Airlines pandemic leadership shuffle, announced his departure has []. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. In September, nearly 83% of American's flights arrived on time, its best month since November 2017 and more than 4 percentage points higher than the year-earlier period. Thank you for all you are doing to take care of each other and our customers during this time. Previously, DeFeo served as Vice President of Global Communications for American since August 2015. Prior to that, she served as a partner at Willkie Farr & Gallagher LLP from 2017 to 2019, as Acting General Counsel and Deputy General Counsel for the U.S. Department of the Treasury from 2013 to 2017, and as Deputy General Counsel for the U.S. Department of Energy from 2011 to 2013. Your email address will not be published. In these roles, DeFeo has been responsible for all of Americans internal and external communications, team member recognition programs, leadership development and community affairs. American has blamed and filed a lawsuit against its mechanic unions, alleging that employees are deliberately slowing down work or exaggerating issues that do not affect safety in an effort to influence new contract negotiations. hours: 9:00 a.m. 5:30 p.m. (CT) Monday Friday, Reservations and ticket changes Most recently, she served as Managing Director of Customer Loyalty and Insights, where she was responsible for leading American Airlines AAdvantage program. Flights Within the U.S. and Canada Raja, who previously planned routes for the airline as a Vice President, will be promoted and will additionally supervise airline alliances and partnerships. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the company's stock is included in the S&P 500. American Airlines Group Inc. announced the senior leadership team that will report to Robert Isom when he becomes CEO on March 31, 2022. . Importantly, we are all aligned around the importance welcoming our customers back to an incredibly reliable airline and returning American to profitability as soon as possible. Finally, Craig Barton, VP of Technical Operations, will continue reporting to Kevin Brickner. Cautionary Statement Regarding Forward-Looking Statements and InformationCertain of the statements contained in this report should be considered forward-looking statements within the meaning of the Securities Act, the Exchange Act and the Private Securities Litigation Reform Act of 1995. Our help is free. They have not reviewed, approved or endorsed what I have to say. Were always here to help. Airlines for America (A4A) advocates on behalf of its members to shape crucial policies and measures that promote safety, security and a healthy U.S. airline industry. "Jonathan D. Snook was appointed Senior Vice President - Customer Service in January 2013, and is responsible for managing all aspects of American's global team focused on the customer experience, from reservations and airport operations to inflight service and baggage handling." Sean Bentel Manager, customer relations (817) 967-2116 While some continue to call for changes in the C-suite, the changes announced on Thursday reflect a major shake-up in the reporting and oversight structure of the people who manage the day-to-day at the airline, which more directly effects operations and experience. Tony Roach is the Senior Vice President of Marketing and Customer Experience for Dallas-based Southwest Airlines, the nation's largest airline. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure. Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.". Stay up to date with what you want to know. Previously, Brown served as a Vice President of Human Resources at Amazon from November 2018 to 2021. In 2015, its stock joined the S&P 500 index. Now we know who is staying and who is going for now. How to enable JavaScript. American Airlines Group MD 5651 P.O. Derek Kerr is Vice Chair, Chief Financial Officer and President, American Eagle. Sign up for notifications from Insider! sending an email to the CEO of american airlines 8 years ago Save I have been flying for close to 4 million miles on AA. Copyright 2022, Proxy Materials & Virtual Shareholder Meeting. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organization's next-generation strategic initiatives. Wow, if anything, David Seymour should have been demoted or fired. I don't include all US credit card offers available on this site. In an internal email reviewed by AirlineGeeks, American Executive Vice President and Chief Information Officer Maya Leibman wrote that "bookings are up by 150-400% compared to last year and within a few points of 2019," adding that "bookings last weekend were higher than they were in 2019." Sally is from Northern Virginia and attended Christopher Newport University in Newport News. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Earlier in her career, she held other senior legal roles within the federal government and was a partner at Kellogg, Huber, Hansen, Todd, Evans & Figel PLLC. Rumors have been swirling about which members of top leadership will depart. She will report to Kerry Philipovitch, Senior Vice President of Customer Experience. Complete the online Customer Relations form The information we'll need: Your contact information, mailing address and email address Your confirmation / record locator or ticket number Kristin Colvile is Vice President - Reservation Sales & Customer Care, Field Operations. Negotiations resumed last month. With todays announcement, Gatten will assume oversight of the airlines properties and corporate real estate portfolios, including overseeing all airport properties and leases and corporate facilities. Should Bidens Pick To Head The FAA Be Confirmed? These new early out options, coupled with the reality of becoming a smaller airline on the backside of this pandemic, will change the way we do business. Required fields are marked *. Use our online Customer Relations form for a faster response than sending a letter through the mail. In this role she leads the team responsible for Global Talent and Recruitment, Benefits and Compensation, People Operations and Diversity, Equity and Inclusion. Linda Rutherford is known for creating and leading powerful teams that deliver award-winning communication for one of the most beloved brands in the world. In particular, the consequences of the coronavirus outbreak to economic conditions and the travel industry in general and the financial position and operating results of the Company in particular have been material, are changing rapidly, and cannot be predicted. Additionally, there may be other factors of which the Company is not currently aware that may affect matters discussed in the forward-looking statements and may also cause actual results to differ materially from those discussed. NOW WATCH: If you have to have a long layover, here are some of the best airport perks to look for, Visit Business Insider's homepage for more stories, An off-duty firefighter on a flight to Los Angeles saved a fellow passenger who suffered a cardiac arrest mid-flight and had no pulse for at least 30 minutes, The American Airlines mechanic accused of sabotaging a plane pleaded not guilty, days after a judge excoriated him in court amid alleged terrorism ties, An airline pilot reveals the meanings of 23 code words passengers don't understand. JonCarlo will report to Kimball and be part of the Operations senior leadership team. 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