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This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Please note that service fee amounts may vary by event and are subject to VAT. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber How do I delete my listing? If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 3. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Ticket listings are a representation of actual seat location. You'll need to call your local bank to see if they cash out I bonds and their requirements for . A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Here is what happened. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. As shares tumble and costs soar Will the fast food giants ever deliver for investors? If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Make them aware of your experience and the complaint youve made. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Sellers can Report a Problem using the Report a Problem link on the online confirmation page. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. To post a ticket for sale on viagogo You must first register with the Site. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . 'Don't buy tickets from Viagogo' - a warning from Martin To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. After you raised a dispute did paypal stop or refund deduction from card? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Like. Visit the Payment Methods section to update the details. Sellers should use our automated online confirmation process. Jun-18-2021 11:52 AM. Selling Mobile transfer tickets you bought on viagogo? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo accused of listing non-existent tickets on behalf of seller If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 2.4 Listing. I sold my tickets on Viagogo as a sate sale. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. How do I delete my listing? I got food poisoning while eating out, can I get my money back? One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Piggyback tickets may not be sold in the same listing. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Leave the Archive. 4.3 Sellers Shall Not Include Promotional Material with Tickets. How do I change the email address on my account? Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . . If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Thankfully, I have now managed to get to the bottom of it. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Viagogo - PayPal Community This does not prevent us from varying these terms without reference to them. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. | Read 12,461-12,480 Reviews out of 30,829 In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. . There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Viagogo Reviews: What Is It Like to Work At Viagogo? 4.2 Stolen Property. You may also file for a claim if your tickets are invalid or not accepted at the venue. How do I sell my tickets on the Ticket Exchange? When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 7.1 Ownership of Intellectual Property. Look for an option to transfer the tickets through the original ticket provider's account. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. In November, the firm was required to improve the information it gives to. How do I change my payment method for getting paid? I sold a ticket on Viagogo .. and need help - Tripadvisor How can Viagogo get away with charging such big fees? Before taking this step we advise that you take a look at our advice on writing a letter before action. Instead, write to them again: restate your claim, and the reasons for your complaint. Copyright (c) 2006-2023, viagogo AG. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Dodgy tickets, huge mark-ups - what is Viagogo really up to? Some links in this article may be affiliate links. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 6.10 Notices. 2.18 Merchant Description. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Buyers: viagogo charges a service fee on top of the ticket price. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? the price it is sold for on the primary market). If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. We are not involved in the actual transactions between Buyers and Sellers. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. This is often referred to as mitigating your loss. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. Have we let energy giants make too much profit? If You do not qualify, do not use the Services. 1. Court dismisses Viagogo's appeal on misleading representations and 'This is the benefit of working with a regulated and trusted platform like Viagogo. Report. 6.7 Third Party Information. Pay in 10,000 for bonus. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Viagogo Reviews in New York City, NY | Glassdoor Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Help! Is Viagogo Legitimate??????? - The Student Room This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Can I deliver the tickets using a different delivery method? This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Is Viagogo A Complete Scam? - The Money Range 9 Dec 2022 - Seller Support Associate . Viagogo just like many other ticket sellers are modern professional con artists. For American Express this is the 4 numbers on the front, right hand side of your card. Report. What are the viagogo Terms and Conditions? 5.2 Violations, Termination and Suspension. By browsing this website, you consent to the use of cookies. I can't see my Resale tickets available to buy on the website. viagogo Pay & benefits reviews - Indeed 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Almost all retailers now have an option to 'save this card for faster check-out next time'. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 1.1 Introduction. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. A source close to Viagogo said it had no other connections to Global Experience Solutions. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. 2.7 Payment Authorization. I resold concert tickets and Viagogo is insisting it paid me - but I If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. How do I unsubscribe from your newsletter? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. 2.8 Pay & benefits. 2.8 Notification. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. What are the viagogo Terms and Conditions? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. See all 12 articles. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. 2.10 Collecting Payment. Note that this is separate from any Tax viagogo is required to charge on its fees. This fee will be deducted from your payment. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. How do you find a good accountant? Pay by PayPal, a free service to pay online without sharing your financial information. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. 3.1 Accurate Descriptions. Dec-23-2017 03:49 PM. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. We do not write articles to promote products. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service.