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Installing gas water heaters is always more complicated. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. One of them is about adjusting the temperature. Richmond Encore Tankless Water Heater Troubleshooting Several common issues are typically related to the Encore tankless unit. Tankless water heaters are also called The standard was intended to enable homeowners to compare the efficiency one water heater to another. Check to make sure that there is, Check all power and gas supplies, as applicable. Offers continuous hot water quick and on demand for single point-of-use or multiple applications. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. Telephone: (800) 845-6524. Some are designed for indoor use; others for outdoor use. Corporate Office: 1100 Abernathy Road, Suite 1700 FV sensor detected presence of flammable vapors. There are several reasons your water heater could fail to ignite. You dont want it to be blown out. Richmond water heaters meet the same standards as those of their parent company. The RMTEX-18 has two of these elements. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. The warranties for the Encore RMTG series are even longer. Richmond has separate manufacturing plants to Rheem. Check the gas supply pressure and manifold pressure. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. Go to the next step if you do not smell gas. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. But opting out of some of these cookies may affect your browsing experience. For the electric type, the. Pilot burner orifice is clogged- You need to clean or replace the pilot burner. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. Richmond Encore Tankless is about one third the size of a conventional water heater. To avoid damage, flush your water heater every six months Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. If it goes out, repeat steps 3 to 9. When he is not busy trying not to electrocute himself, you can find him in the garden tending to his vegetables and chickens. All water heaters are non-condensing. These models are not designed for use in mobile homes. Close the valve on the cold-water pipe feeding the water heater. Yes, we do. Rheem Manufacturing Company UNEXPECTED. You need to make sure that all faucets are closed. Problem 4. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Check proper connection of line neutral and hot wires. Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. David is an expert in all things plumbing, heating, cooling, and water treatment. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. pipes on the way to the shower. Toggle the ON/OFF switch located on the lower assembly to the OFF position. Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. and your shower. This can take up to 24 hours. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. Turn off all electrical power to the appliance. If you are not regularly checking your Let the heater heat the water until it is hot enough for normal use. Remove the outer door from the water heater. Observe the safety precautions and call your gas supplier from a neighbors phone. Heaters in the Encore RMTG series even have an optional maintenance notice setting. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. You can also Water Connection Location: Bottom. We do all the time-consuming research and testing for you. Atlanta, GA 30328. Wait 5 minutes to clear out any gas. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. $609.99 $ 609. 28 results for "Richmond Tankless Water Heater" RESULTS. Some water heaters have a display and give an error code. Test and correct. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. by Troy Koopman | Appliances, Plumbing Advice | 0 comments. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Your Air Supply or Exhaust is Blocked. Additional features of this model include advanced self-modulation and external digital thermostat control. Often, this issue is caused by the gas supply, so check to make sure your propane tank is full before you do anything else. Not sure which product is the right addition to your home? Reasons Why There Is Water Leak Inside Refrigerator, Why Does My Air Conditioner Keep Freezing Up? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Turn on the manual gas shut-off valve near the water heater. Wait for some time and the hot water supply is ready for use. But if it happens, use the ignition to turn the pilot on again. Austin, TX 78765-4200 We also use third-party cookies that help us analyze and understand how you use this website. 5, Ample hot water for households with 2 to 4 people, Ample hot water for households with 3 to 5 people. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. As a result, the ANSI standard now includes testing for reliability in LDO environments. Look in the manual for your specific water heater for these error codes if applicable. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. They come in different types like gas, electric, tankless, and specialty water heaters. Toggle the ON/OFF switch located on the blower assembly to the OFF position. What should you do when you encounter an issue with your Richmond power vent unit? Check to make sure that the water is on and that it flows. It may be the smallest model in the Encore RMTG series but the 7.0 outdoor model is ideal for all situations when you need hot water, since it reaches a maximum of 7.0 GPM. Tankless water heaters are compact in size and provide a steady flow of hot water for as long as you need it. A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. your household just finished showering and now it's your turn. A digital display makes setting a precise water temperature, or monitoring . If you take the matter in your own hands, you run the risk of voiding any applicable warranty. in your tankless water heater making it difficult for water to travel through the Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Corporate Office: 1100 Abernathy Road, Suite 1700 All warranties are for the original homeowner and are not transferable. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. 929 East 41st St. PO Box 4200 These tanks are built to last with warranties that exceed many from other manufacturers. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. You can easily reach the Richmond customer service department. This saves space and the cost of venting. Point-of-Use 8kW, 11kW and 13kW Models. its destination, the more noticeable the gap. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. Press and release the COOLER button until the desired setting is reached to decrease the temperature. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Just turn off the water supply valve to slow down the flow. Water Tech Advice is a participant in the Amazon Services LLC Associates Program and other partner programs, which are affiliate advertising programs designed to provide a means for sites to earn advertising fees by referring users to merchant stores. Check the vent and/or combustion air-inlet systems for obstructions. Tankless Electric Water Heaters. However, many first-time and beginner road travelers and RV How to Connect a Generator to Your Tiny House Without a Transfer Switch. Some additional features of the 7.0 outdoor model include a digital remote control, the best side-to-side clearance in the industry at inch, and 10 feet of thermostat wire included with the heater. Well water can cause a quicker buildup of debris This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. Richmond makes a variety of water heaters. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. Texas State Board of Plumbing Examiners Tankless Mid-Efficiency Water Heaters. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! They are small and compact, wall-hanging, and take up much less space than the tank-type. water heater to tankless, it is also important to check the water filter in Rheem Manufacturing Company However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. Electrical polarity to the unit is incorrect. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. water you felt was the trapped water. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. Locate the piezo-electric spark generator which is located on top of the combination gas control. Rheem error code 03 is found on units with MIC-180 or EZLink. Locate a category below and choose one of the available options. Water temperatures above 125oF can cause severe burns or death from scalding. 13kW Model Flow Rate: up to 3.17 GPM. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. Even if you dont have the technical background, experience, or skill, you can still understand the issues faced by your unit and then come up with the solution. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. The following codes for three of the leading manufacturers tankless water heaters is a quick guide to help you diagnose a potential malfunction. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Necessary cookies are absolutely essential for the website to function properly. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Draining or troubleshooting the water heater is pretty straightforward. you need to keep an eye out for mineral buildup inside your water heater. When the second shower began, the initial warm Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. You can consult your manual, or you can check online. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. read more Patrick Next > Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. VIEW PRODUCT. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . 99. . Once the pilot flame is established, replace the outer door. Most efficient water heater available with up to $5,000 in lifetime savings and less than 2 year payback*. Visually inspect the hot surface ignitor and main burner periodically. Hold down both COOLER and HOTTER temperature adjustment buttons at the same time for one second to Wake up the temperature indicators. You will thus need to set the desired water temperature. It's not always something you want to do on your day off, but it still needs to be done. To prevent wastage of heated water, the 7.0 model is recirculation kit ready. Pressure switches- Make sure the pressure switches are not kinked. Dishwasher Smells Like Burning? Depress the COOLER button until only the WARM indicator light is lit. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Richmond Rmtex-27 Essential Tankless Electric Water Heater, 3/4" Npt, 6.6 Gpm. Richmond Water Heaters is a division of Rheem Manufacturing Company. You can also clean the burner by scrubbing with mild detergent. Rinnai models. the harder your water, the higher the potential for damaging mineral buildup. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Each reference mark above or below these points indicates an approximate change of 10oF. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Well, you can try doing these steps before you finally call a professional service: Read also: Rheem Tankless Water Heater Error Code 13. Leaking or open hot water faucets could also be the reason you are not getting hot water. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. These cookies ensure basic functionalities and security features of the website, anonymously. You can also call a qualified and professional service technician. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Open the drain. Click here to browse our residential tanks! This means your water heater is having issues with either combustion air or venting. Richmond Water Heater Troubleshooting with Different Types of Units, An Easy Guide on How to Fix A Squeaky Door Without Taking It Apart, How to Remove A Broken Drill Bit from Wood? If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. You can use a vacuum cleaner on the burner and floor shield inside the water heater. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. Check out theProduct Selectoron our website to narrow down which product is right for you based on intended use, number of applications, and energy source! Turn on the gas supply and/or increase the inlet gas supply pressure. If you do not have the hook ups to clean your water heater So we created the Richmond ENCORE Electric Water Heater with LeakGuard . This error code indicates high water temperature limit tripped. It will remind you that it is now time for a service check. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). Air in gas line- Contact a qualified service technician to purge the air from the gas line. The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. Locate your Richmond water heater serial number, which will typically start with an A, Q, M, W, and/or G. Be careful to note the difference between Q, 0, and O. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. Richmond tankless water heaters from the mid-efficiency series (RMTG series) are available in three sizes delivering plenty of hot water from two to four baths. RMTEX-18 18KW Richmond Essential Whole House Tankless Water Heater - Best Whole House. This cookie is set by GDPR Cookie Consent plugin. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. View Product Tankless Electric The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. This cookie is set by GDPR Cookie Consent plugin. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The built in recirculation pump circulates hot water from the water heater and returns the cold water that would normally run down the drain, back through the plumbing, allowing hot water to be ready at the tap without . Connect a garden hose to the drain valve near the bottom of the heater tank. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Use this number to contact Ream for tankless water heater support: If you need customer support for your Ream or EcoSmart tankless water heater, contact this Eemax support line: 877-474-6473 Monday - Friday 9am / 5pm Before you call you will need the model number and serial number of your water heater. Rheem Manufacturing Company You can select from an electric model or gas model. They are small enough to fit almost anywhere in your home. Uses indoor air for combustion with flexible venting options up to 100 feet. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Set the thermostat dial to desired setting by turning dial counter-clockwise. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. This indicates a wiring error or a high resistance to earth ground. These can vary from electric to gas to hybrid and even on-demand water heaters. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Recommended Environment: Indoor. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Continue holding down the gas control knob for about 1 minute after the pilot is lit. You need to remove sediment and dust as their buildup may affect the heaters efficiency. If that is the case, you need to wait for the water heater to recover after an abnormal demand.