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The trip must last more than 24 hours or include an overnight stay. protected. You can book extra legroom seats on your flight, but this often depends on which airline you fly with. Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Avoid it you will have no job security . If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. Should you require treatment while abroad or need to be flown back on medical ground to the UK, you can contact your travel insurance provider on their emergency contact number for further advice. HAYS TRAVEL LIMITED BOOKING CONDITIONS 1. Your contract Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. Join the 762 people who've already contributed. 1.2 We act only as an agent. hays travel refund. Your payment obligations will be as agreed between you and us. It is free to use in millions of locations worldwide where Mastercard is accepted the HTMC is accepted ! If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. Some requests cannot be guaranteed. Building Work This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . How many stars would you give Hays Travel? Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. ucla environmental science graduate program; four elements to the doctrinal space superiority construct; woburn police scanner live. If you do receive an ATOL Certificate but all the Please ask us for full details. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. 25. It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). Our independence means you can trust us to offer the most extensive. John Hays was the managing director of the Sunderland-based firm,. You must also pay any further costs we incur in making this transfer. Canaries, View Check in for most airlines is 2 to 3 hours prior to departure. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK . After registration, on arrival at your accommodation, you will be allocated a room. Get 65% Off Hays Travel Deals For NHS Staff The top offer of Hays Travel has been delivered to you: Get 65% off Hays Travel deals for NHS Staff. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. I think my tickets are incorrect, what can I do? However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. Customers who are travelling outside the UK may need to be vaccinated against some of the serious diseases found in other parts of the world. "Hays Travel had been contacted and made an expression of interest. I am a British citizen, how do I know if I need a Visa to travel? For more information about financial protection and the ATOL Not all airlines allow passengers to check-in online prior to travel. Visa requirements vary from country to country. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. This will vary for each individual airline. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Join the 888 people who've already contributed. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. 17. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. 11. The ATOL scheme does not encompass accommodation only or flight only bookings. For holidays due after that, we await further advice from the FCO. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. Holiday departures with the firm are due to . There are currently no COVID-19 travel restrictions in place for re-entry into the UK. We shall certainly return to Hayes for our next holiday. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You will need your supplier booking reference number which can be found on your booking summary. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! Shuttle transfers can take longer to get you to your accommodation, as they often entail waiting for passengers from assorted flights before the service departs and subsequent stops en route before your final destination. It may be a good idea to travel with a copy of your prescription. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk. We may collect this on their behalf and you also must pay us any applicable administration charges. Should you need to make additional requests after your booking is confirmed, then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. This site is secure and the information will not be used for any other purpose than your refund. pre-existing medical conditions). Please ask us to confirm what protection may apply to your For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. scheme. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: If you do not receive an ATOL certificate, then the booking will Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Shared on 13 February 2019. A cancellation invoice can be issued upon request should you require one for insurance purposes. 7. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. 6. Some countries will require you to have a valid passport for 6 months after your return date. Accommodation Ratings and Standards Our Service Charges 9.1 Your contract is with the supplier and its booking conditions apply. Yes, you can make secure online payments by visiting the. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. parts of your trip are not listed on it, those parts will not be ATOL If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. Hays Travel refund, cancellation and surcharge policy Hays Travel is a Which? We also have knowledgeable staff, with many years of travel industry experience and local knowledge, to assist our choice. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. "Service Charge" a charge for the booking agency services we provide to you. Shared on 17 March 2020. Customers are responsible for obtaining any visas required for their holiday. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. We are under no obligation to you if any event such as this occurs. What time should I arrive at the airport? A request to cancel a booking must be made in writing by the lead passenger. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. We asked for a refund, instead. services. Please check with your departure airport for up to date flight information. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. booking. Should I confirm my flight times before I travel? Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. Current restrictions on the use of electrical items on board an aircraft can be found by visiting the following Direct Gov website -, ABTA and ABTA Members help you to get the most from your travel and assist you when things don't go according to plan. It is your responsibility to ensure that you have the correct documentation to travel. Posted at 01:41h . We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed". If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. Registered Office: Gilbridge House, Keel Square. Special Requests We shall certainly return to Hayes for our next holiday. Introduction Please ask us about the protection that applies to your booking. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. The contract will be between you and the charter flight provider. The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. parts of your trip are not listed on it, those parts will not be ATOL how to turn off printer hp envy 6000; francesca hilton joseph piche These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. However, your flight times will be confirmed when you receive your tickets. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. https://www.gov.uk/government/organisations/foreign-commonwealth-office. If you do receive an ATOL Certificate but all the There is a $14.00 fee charged for each new or renewed ESTA application. parts of your trip are not listed on it, those parts will not be ATOL Registered Office: Gilbridge House, Keel Square. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. Hays Travel is the biggest independent travel agent in the UK, so certainly knows how to sort your holiday out for you. And as part of the services they offer, you can order holiday money from them. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. We recommend that your spending money includes an amount of cash, with the remainder in travellers cheques (or on a currency card). Do I need to pay my balance due for my holiday later this year. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for a fee dependent on the airline. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Booking You are advised to read these carefully prior to requesting us to book your flight. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. Most recently, Pickering worked with the relaunched Thomas Cook brand, revived as an online travel retailer, as head of partnerships. As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. It is important to check the 'use by' date on your sun creams, as most only last around 2 to 3 years. 5. You need a passport to travel and will be prevented from boarding your flight if you do not have one. All documents (e.g. And remember to explore more Hays Travel Discount Codes at haystravel.co.uk. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. services. How do you decide which hotels to recommend on your site? This information will then be passed on to the airline in advance of travel. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. If you are choosing to book on our website, the relevant conditions can also be viewed by clicking on the following link: https://www.haystravel.co.uk/terms.phtml, Hays Travel Ltd takes data protection and the safety of any information we collect from our customers very seriously and follow industry compliance guidelines. The UK's Largest Independent Travel Agent. There are, however, some exceptions. The 7.8m deal tripled the size of. Email Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. 16.1 Accommodation ratings are displayed as provided by the supplier. How far in advance can I book my holiday? not be ATOL protected. GOV.UK . A shuttle transfer is usually via a shared coach or bus service. A copy of the Hays Travel booking conditions can be found on haytravel.co.uk or made available to you upon request. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . "ATOL fee" (see Where we are package organiser below) If you are unable to use our self-service solution please contact Hays' Shared Service Centre on 0203 727 2977 to arrange payment. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. Complaints Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Where can I find a copy of your Privacy Policy? Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. You must pay any charges made by suppliers if tickets or other documents need to be reissued. Information relating to your booking will be sent to you within 48 hours of the booking being made. ai thinker esp32 cam datasheet Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. MORE+ Dec 26, 2022 Click to Save $12.03 Average Savings Certificate go to: View 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. hays travel refund hays travel refund. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Insurance Our responsibility for your booking You must pay any costs we incur, if the difficulty is your fault. The travel agent and tour operator has no debts and the. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. We suggest you allow for plenty of time to get to the airport in case of heavy traffic. Thats it. To ensure you make the most of new and exciting dishes and to avoid an upset stomach during your holiday, there are some simple guidelines which we recommend: ensure meat products are thoroughly cooked and piping hot before eating; wash and rinse raw food; place cooking utensils in hot water before using them for food preparation; ensure all foods are protected from birds, flies and other insects. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. This figure denotes a decrease . Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. For further information about ABTA, the Code of Conduct, and the arbitration scheme available to you if you have a complaint, please visit www.abta.com. iredell county jail mugshots; southwest airlines onboarding socialization of new employees; zen symbols copy and paste; jeffrey dubow bio; care jobs with visa sponsorship in london; scottsbluff high school football roster. Children's passports are generally valid for 5 years. Our privacy notice is available on our website. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. Click herefor your branch contact details. All major currenciescan be ordered online via the Hays Travel website or are available from your nearest high street branch of Hays Travel. From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. The cost of booking extra luggage varies from airline to airline. Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. Very sorry to see you being treated like this, on a personal note, I . What should I check with regards to my passport? Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. invoices/tickets/Insurance policies) will be sent to you by post or email. For more information about financial protection and the ATOL He thought getting a refund would be a breeze. Availability changes on a daily basis. How do I apply for a new passport or renew my passport? All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. You will need your account details, booking reference, surname, date of birth and the six-digit verification code. You can generally book 12-18 months in advance, and our inventory is regularly updated. including restaurants, bars, and shops all around the world Registered Office: Gilbridge House, Keel Square. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. You can compare all UK suppliers and find the best exchange rates on our travel money comparisons page. "Sadly, out of the 53 companies rated, only 17 were net positive. How can I arrange assistance for my accommodation? In other areas, it is recommended that you drink bottled water, which is readily available. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. All prices are correct at time of posting and are. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. We are working hard to administer all refund requests from our suppliers. This information will then be passed on to the airline in advance of travel. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Your Financial Protection If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. How long will it take for my booking confirmation to come through? Your experience matters. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. "It was frustrating," he said . Our responsibilities are limited to making the booking in accordance with your instructions. *Please note that this varies depending on the tour operator. A cancellation invoice can be issued upon request should you require one for insurance purposes. not be ATOL protected. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. Yes, but only if your travel insurance policy includes cancellation cover. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. What is ABTA and what does this mean for me? In all other respects, you will be subject to the airline's terms and conditions which you must refer to on the relevant airline's website. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. What is the hold baggage allowance for my flight? If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). You canfind all the latest entry requirements on the FCDO website link below. Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. Dont worry, if you are entitled to a refund your money is safe. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. scheme. Make sure you allow seven days for the letter to be received. To help us assist you quicker, please include your booking reference number. Where can I find a copy of your Booking Conditions? This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to.