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Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Best Furniture Stores: Customer Ranked Brands (2023 Updated) I will definitely be going back. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. This store is a hidden gem and a must for shoppers searching for unique home furnishings. We've decided to keep it although we're not really happy with what we got. Yes, all pricing is consistent in stores, in the catalog, and online. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. The invoice is very misleading. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. He offered different seating options to match the table within our budget. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. We work closely with Michael and he always takes the best care of us. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Phenomenal store. Looking forward to replacing our coaches next. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. Ripoff Report | Arhaus Furniture Review - Bedford, Ohio ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp What do we find? Additional information about Delivery & Shipping. I want to escalate past the store manager, but they will not provide a contact. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. His product knowledge put us at ease once we decided on our bedroom set. If I could give them zero star for customer service and follow up I would do it. He answered any questions we had and he was very patient with us. Not my favorite to say the least. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. We purchased furniture for our living room and dining room. He has been to our home and helped picked out pieces for the space we have. The level of customer service was exceptional. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Reviews and acts upon all email and company communications; I'd give this place zero stars if I could. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. $2650 and after 7 months, we still cant use the sleeper. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Arhaus furniture to move from Arborland - annarbor.com I also got covers for when it snows here in Colorado. It has beautiful furniture. Spent $13,000 on a custom leather sectional. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Say what? We are extremely happy with the items we purchased -- top quality and beautiful style. Now I just call her at Arhaus and tell her what I want. Worst customer service Ive encountered. He was so genuine & professional. The prices are very competitive and the staff is stellar! Customer service never calls back when you try to resolve the account. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Everyone is always so helpful and pleasant to work with. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. First, the stain (whatever it was) would have gone into the cushion as well. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. My interior designer Tricia, was amazing to work with. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! You send in pictures and they say nothing we can do. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Arhaus don't manufacture their . We have since been back to order additional items. To be added to our postal or email mailing list, sign up here. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. She took us to the second floor and when I got off the elevator I saw it immediately. Date of experience: 08 October 2022 I bought chairs over 9 months ago. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. They said I would have to contact Arhaus to get the issues solved. You can prob get a $800 sofa on Wayfair thats better quality. No problem -- they were sending a new cover. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. We had one rip in a couch and placed our request for repair in January. Wife desired a unique dining table with stone inlays priced at $6200- wow. We respect and appreciate that not all guests may want to share information with other select companies. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Andrea and Chris are amazing. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. I wanted the space to have a totally different vibe than my home. Arhaus is a lovely store in Plano/ Frisco Texas area. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. About. Sign up for promotions, decorating tips and more from our team. She said she had just the the item. I purchased several pieces of furniture from Arhaus. On the day of the delivery Tricia was there!! Can I make a payment on my Arhaus Credit Card at a store location or online? And, we remain committed to never using wood from endangered rainforests. It came out absolutely beautiful. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. They arrive twice in the wrong color. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. From looking at other recent reviews on various forums I'm not alone. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. :(. Companies can ask for reviews via automatic invitations. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. We do not offer pick-ups at our distribution center. The store manager Shamika Haynes is awesome. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle They have a huge selection of their furniture and are more than willing to help you every step of the way. They told me they dont cover surface issues, are you kidding me? However, the actual colors you see will depend on your computer monitor. You won't be disappointed. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. Do I need to create an account to order online? And, the little details are a big reminder that a real person created something special just for you. I couldn't be more pleased with this purchase! The delivery men were gracious and the communications were thorough. The sales staff is very helpful and non-judgmental (snobby). Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. The delivery man actually realized it was there. Top 10 Reviews of Arhaus Furniture - mythreecents.com and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. FY2022 EPS Estimates for Arhaus, Inc. (NASDAQ:ARHS) Increased by Key Responsibilities. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. To be removed from our postal mailing list, unsubscribe here. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Clearance Items (marked Last Chance! I ordered same table 16 weeks ago, and still no set delivery date! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I recently purchased a sectional and a table. Once you've made your decision, send back the rug swatches within 14 days for a full refund. the perfect rug and dining chairs as floor samples. 51 customer reviews of Arhaus. Arhaus Furniture Employee Reviews for Customer Service Representative I ordered lamps and bedding. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs.