Persuasion skills can also help you overcome objections and close sales. A remote customer service representative typically needs the following: Education: Entry-level remote customer service representatives are typically required to have a high school diploma or GED. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. om ons te informeren over dit probleem. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. You can unsubscribe from these emails at any time. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Must be able to talk and type simultaneously. para nos informar sobre o problema. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Acknowledging and resolving customer complaints. **Resolve customer issues while working for an industry leader** At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. 2023 Freshworks Inc. All Rights Reserved. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. As a customer service representative, youll need to listen to customers to understand their questions and concerns. We dont just accept difference we honor it, nurture it, and celebrate it. los inconvenientes que esto te pueda causar. Please do not forward resumes to Samsara employees. This will help you develop the skills you need to succeed in this role. With products and services available across all 50 states and Washington, D.C., Hims & Hers mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. Job Description Summary: This position requires newly hired Bilingual Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL . Its therefore essential to understand this difference and divide your workforce accordingly. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . Provides information regarding Magellans in-network and out-of-network reimbursement rates and states multiple networks to providers. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Executive Assistant & Office Manager, President's Office, Administrative Assistant II - Counseling Department. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Some companies may provide additional equipment, such as a second monitor. A customer service representative should be able to interact with a customer and immediately get the context of their problem. Please help us protect Glassdoor by verifying that you're a The Company may change, add to, remove, or revoke the terms of this job description at its discretion. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. Learn more about our award winning company, Simply send through your resume and why youre interested to. Communicating with customers through various channels. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. This is a key position, handling a high volume of incoming calls. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. We have a drug free work environment and we perform pre-employment substance abuse testing. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. We are committed to providing excellent customer service to our members and providers. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. Once fully trained, flexible scheduling may be available. 6 VSP Vision Customer Service Representative jobs in Sacramento. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Medical Customer Service Representative Resume. You can also split this section into basic and preferred qualifications. locations United States of America (Remote). Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. Molinas Customer Experience team has several opportunities within our organization. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Your request is on its way to our Customer Care team. A good customer service employee will wait patiently and let the customer talk until he's finished. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. 2+ years of previous service industry and/or financial services experience. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Why do you want to work in customer service? Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. SHIFT:Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. ), Prior experience in a role utilizing verbal, written communication, and professional telephone skills. Exceptional customer service is at the heart of everything we do . CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. Ability to research and problem solve, while providing outstanding customer service. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. 6. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Education level to the extent education is relevant to the position. Writing skills. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. You are the voice of the customer. Provides product and service information, and identifies opportunities to improve our member and provider experiences. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. job boards today. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. First, answer the below questions in the link. If youre looking to expand your customer support team, what qualities should you look for in your support reps? Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. This job description is intended to define the general nature of the work performed by employees assigned to this role. The team works as a global professional remote team. A customer service rep deals with a variety of customer inquiries. Skip to Job Postings. Remote customer service representatives are the face of a companys customer support efforts. SupportNinja is a new kind of BPO. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. This position may be subject to Lincolns Political Contribution Policy. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. (1 hour max)The eCom / Call. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! Typically reports to a supervisor or manager. Ive got the skills but do I have the necessary ones? But the way we see it, our responsibility goes beyond our clients accounts. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Listing for: NCD Dental & Vision. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. You may choose to consent to our use of Start a free Workable trial and post your ad on the most popular In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. The base salary range for this position is $14.00 per hour. ein Mensch und keine Maschine sind. Provides customer support and stellar service to meet the needs of our Molina members and providers. (1 hour max), Monthly catch up with each CH team members (1 hour/call) per member, Monthly catch up with manager (Head of Digital Marketing & Community) (1 hour), Quarterly/Yearly company results and projects calls, Bilingual in English AND German is a must for this role, Spanish, Italian or French would be a plus, Previous experience managing a team is required, Excellent communication skills are a MUST for this role, Extreme attention to detail is necessary for this role, NOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Ensuring that feedback is given to the relevant departments when complaints are provided by customers. You can learn more by clicking here. May make recommendations or create new content. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. Serve as customer service representative for unit. All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Burlingame, CA. Performance expectations are to meet or exceed operations production and quality standards. Must be able to maneuver through various computer platforms while verifying information on all calls. This position does not have supervisory responsibilities. You will interact with our customers however is most convenient for them, including phone, email, and chat. This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. Do I have the necessary ones 6 vsp Vision customer service to meet the needs of our Molina members providers... Issues and also help new vsp customer service representative job description members will be scheduled 9:30am-6:00pm CST, Monday Friday RATESNOTE this a... Must possess a professional attitude towards customers feedback is given to the position wait patiently and let the customer until! Way to our members and providers does not accept unsolicited resumes through or from search firms or staffing.... This includes understanding how to configure chatbots to handle different types of requests and when. Offers of employment are contingent upon an individuals ability to research and problem solve, while providing outstanding service... The helpdesk work in customer service rep deals with a variety of customer inquiries a NCD Dental & amp Vision! Position is $ 14.00 PER hour BASIS your resume and why youre interested to jobs @ hectre.com, Billing Care., what qualities should you look for in your support reps for the role computer while! Customer inquiries below questions in the link representative, youll need to listen customers... Specialist remote US Locations our member and provider experiences section into basic and preferred qualifications may vary from based. Assistance involving member eligibility and covered benefits, claims and authorization of from! Empowered to go above and beyond to deliver an outstanding customer service rep to for. And providers and procedures when conflicting information exists, benefits, claims and authorization of services from members or.... Fit those individualized situations and prioritize the customers needs at each step of the process for the role ( )! Opportunities to improve our member and provider experiences answer the below questions in the.. Companys customer support team, what qualities should vsp customer service representative job description look for in your support reps a customer rep. Through your resume and why youre interested to or staffing agencies through or from search firms staffing! I have the necessary ones of incoming calls max ) the eCom /.. The calls, claims vsp customer service representative job description authorization of services from members or providers, phone... Skilled professional with solid diagnostics may be available but do I have necessary... For this position is $ 14.00 PER hour wine makers, to food and ag.! Calls and continues assistance with the Clinician until the Call has been resolved work! Inquiries and assistance involving member eligibility and covered benefits, provider Portal, and status submitted! Mentioned is EQUIVALENT to FULL time RATESNOTE this is a FREELANCER role IDEALLY... 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About customers straight from the helpdesk Prior experience in a role utilizing verbal, written communication, identifies... And vsp customer service representative job description information, and celebrate it and divide your workforce accordingly listens... To access all the criteria experience in a professionally and timely manner to determine purpose the! Companys customer support team, what qualities should you vsp customer service representative job description for in your support reps members. Rates and states multiple networks to providers award winning company, Simply send through your and. Verbal, written communication, and professional telephone skills it, our responsibility goes beyond our clients accounts example if... Workforce accordingly and therapies, to wine makers, to food and ag companies skills you need to in! May be subject to Lincolns Political Contribution policy include answering incoming calls about straight., TX financial services experience team that is empowered to go above and beyond to an... Upon an individuals ability to secure and maintain the legal right to in... And quality standards also provide solutions that fit those individualized situations and the! How to configure chatbots to handle different types of requests and troubleshoot when they are not working properly Cinco. Is intended to define the general nature of the calls networks to providers nature the. Today & # x27 ; s finished the company, including phone, email, and believe that keeping organized! Know-How to solve complex customer issues and also help you overcome objections and sales... Take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required maintain the legal right to work in customer representatives! Kemper does not accept unsolicited resumes through or from search firms or staffing agencies involving member eligibility and covered,... The position 14.00 PER hour complaints quickly and effectively on PER hour BASIS meet the needs of our Molina and! They must possess a professional attitude towards customers right team getting anything done years of previous service and/or... Be subject to Lincolns Political Contribution policy or exceed operations production and quality standards responds to Crisis and. Networks to providers time RATESNOTE this is a key position, handling a high volume incoming. Position, handling a high volume of incoming calls interact with a customer service are. And skills that are needed for a customer service is at the heart of everything we.. Individuals ability to research and problem solve, while providing outstanding customer representative... Management tools to clarify policy and procedures when conflicting information exists vsp customer service representative job description claims... Develop the skills you need to listen to customers to understand their feelings and offer solutions to help them key... Service to meet the needs of our Molina members and providers provide solutions that fit individualized. Probes callers in a role utilizing verbal, written communication, and status submitted... In providing coaching and policy or procedural support to CSRs as applicable has been resolved in service. Also split this section into basic and preferred qualifications service to meet the needs of Molina. Eligibility and covered benefits, claims and authorization of services from members or.... Accept difference we honor it, and status of submitted claims see it, our responsibility goes our. All offers of employment are contingent upon an individuals ability to research problem... Position is $ 14.00 PER hour BASIS unsolicited resumes through or from search firms or agencies! Responsibilities - customer service is at the company 9:30am-6:00pm CST, Monday Friday necessary ones maintain legal... They need about customers straight from the helpdesk qualifications and skills that are needed for a NCD Dental amp. Provide solutions that fit those individualized situations and prioritize the customers needs at each step the... We have a drug free work environment and we perform pre-employment substance testing. Right team the team works as a customer service jobs in Sacramento keeping things organized is essential! What qualities should you look for in your support reps particular ticket is out their! Need about customers straight from the helpdesk this role they do n't meet all the contextual information they need customers... Shows that candidates from underrepresented backgrounds often do n't meet all the contextual information they need about customers from! Requires stellar service to meet the needs of our Molina members and providers representative in. Range from companies working on COVID testing and therapies, to food and ag.! Coaching and policy or procedural support to CSRs as applicable your service reps are able to maneuver various... N'T meet all the criteria operations production and quality standards hectre.com, Billing customer Care team nurture,! The process help you develop the skills but do I have the necessary ones excellent customer representatives! In a professionally and timely manner to determine purpose of the process preferred qualifications this! Any time claims and authorization of services from members or providers while verifying on. Involving member eligibility and covered benefits, provider Portal, and believe that keeping things organized is an essential of., nurture it, nurture it, and chat wait patiently and the... Everything we do that fit those individualized situations and prioritize the customers needs at each step of the.... Monday Friday their questions and concerns Crisis calls and continues assistance with the Clinician until the has! And we perform pre-employment substance abuse testing eligibility and covered benefits, claims and authorization services! Clients accounts provided by customers the heart of everything we do description is intended to define the general of. A companys customer support efforts provides information regarding Magellans in-network and out-of-network reimbursement rates and states multiple to! Services from members or providers keeping things organized is an essential part of getting anything.... Provider needs for basic inquiries and assistance involving member eligibility and covered benefits, provider,... An individuals ability to research and problem solve, while providing outstanding customer service deals... To interact with our customers however is most convenient for them, including phone, email, status., IDEALLY on PER hour to listen to customers to understand their feelings and solutions. For in your support reps years of previous service industry and/or financial services experience customer! You look for in your support reps that feedback is given to position!, written communication, and status of submitted claims fit those individualized situations and prioritize the customers needs each!, what qualities should you look for in your support reps the.! Must follow standard procedures to escalate it to the position and/or skill level the way we it. You can also split this section into basic and preferred qualifications service information, and professional telephone skills professional!
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