Don't worry, a real human being is ready to get you connected as quickly as possible. Use the courier company website to track the delivery. You do not have to worry about the packing needs, as this organization will supply these services for you. Terms and conditions and restrictions apply. Optimum does not require a contract for home internet service. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Visit Optimum Chat Now. However, not all browsers allow you to take advantage of all the new features. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. Eventually, the provider will have to accept your cancellation request. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. If you have questions regarding your return, please call 1.844.357.0942. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Additional fees and terms may apply. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. We even deliver on Saturdays. Tracking Number Track. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. The exact amount of your ETF will depend on the number of remaining months in your contract. Optimum also has a separate Twitter page to specifically ask questions and get help. You will need to call Frontier customer service to cancel your internet. Sunrise, sunset, day length and solar time for Antony. The action you just performed triggered the security solution. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. The only thing left is to box up and return any belongings. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Open your browser and sign in with your Optimum ID and password. You have 14 days to return your equipment, and it has to be returned in good condition. However, in some cases, the agency may also want to take the machine back. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Astound Broadband is on the way to your neighborhood! Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. By subscribing, you agree to receive Allconnect newsletter and promotional emails. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. Please see instructions below. Day length: 8h 37m. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Invalid Optimum ID, please complete all fields. Use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. if you need help finding this account number. The fee for a modem, for example, is $100, and the fee for a router is $80. Like with AT&T, canceling online is probably reserved for DSL customers only. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. We have found more than one possible service address on file based on the address you provided. Don't let it have that satisfaction. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Allconnect is an independent, advertising-supported publisher and comparison service. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Breaking up (with your internet provider) doesn't have to be hard to do. Whether it has to be there overnight or within a couple of days, you have options. These partnerships allow us to connect you with the best providers and products for free. You can email the site owner to let them know you were blocked. 2023 CNET, a Red Ventures company. Speak with customer service for a time window to return your rented devices. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. After 14 days, devices are no longer eligible for return or refund. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. No Surprises Here. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Ask the customer service representative about the equipment return policy when you cancel. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. from Suddenlink is based entirely on what service you have. Equipment return: By mail within 60 days, recently updated from 30 days. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Sunrise: 08:40AM. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Attach the label. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Pack up the equipment you're sending back to us. Fee for late or no return: $300. This is according to the leasing terms contract you made with the corporation when you signed up for their service. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Centurylink Return Label. Equipment return: By mail within 30 days of canceling. Well, it's your lucky day. It looks like Astound Broadband service may be available at your address. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Find a Kinetic store. It becomes your responsibility as per the contract terms to lease again or return them their receivers. Safely deliver it to any shipping center, preferably UPS or FedEx. Fee for late or no return: Varies. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Find another location. Viasat plans require a two-year contract. You can access your Optimum email once you create your Optimum ID, which is your email. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. When that time comes, don't fret. Equipment return: By mail within 45 days. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Yes No. FairShake can help. Again, not every possible ISP is listed here, so yours may not be shown. The FedEx Mobile app does all that and more. As such, there are no early termination fees. David is from and currently resides in the Charlotte area with his wife, son and two cats. Fee for late or no return: Varies by equipment, up to $300 or more. Observed speeds may vary based on device connection & other factors outside of Astounds control. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Optimum does not use email to provide customer support. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. The option is available for free with FedEx Express. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Is Suddenlink wrongly charging you an equipment return fee? All prices subject to change at any time. There are several ways you can contact Optimum support any time of day. Optimum offers customers several bill payment options for your convenience. Pricing per month plus taxes for length of contract. Equipment returns including Apple TV . And FairShake can help. Check your inbox and stay tuned for deals, news and more. Before its acquisition by Altice. Our services vary based on location. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Are those items worth what your ISP charges in fees? The fee made using another method; the refund will be in the form of a check from Suddenlink. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label. There are five steps you'll need to follow: 1. Your return will be noted right away on your account to prevent any non-return charges. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If you live outside the NY Tri-state area, please follow the return instructions below. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Canceling your internet service should be fairly simple. Today I go on line www.Suddenlink.com and look for return instructions. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Equipment return: "Promptly" by mail or in person at a store location. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Astound Broadband may not be available at your address yet. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. 4. *Internet download speeds may vary and are not guaranteed. Options include pickup, delivery, proof of delivery, C.O.D., customs brokerage, supply chain management and special handling. All names, logos, images and service marks are property of their respective owners. Delay in the shipment of the device can attract more bills. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. 1 Court Square West, Long Island City, NY 11101 This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Canceling service before the contract ends will likely result in early termination fees. The equipment had not been picked up nor had I received boxes to return my equipment. Enter a FedEx tracking or door tag number below. Certain equipment may be required to receive advertised speeds. Fee for late or no return: $150. Want to track, redirect, and sign for packages? This compensation may impact how, where and in what order products appear. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. You can avoid all of that by making sure you return each and every item the proper way. Fee for late or no return: $200. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. To call Frontier customer service for a modem and router our 60,000+ retail FedEx... 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