3:00 pm, Check-out: For a new resort this place is falling apart in some places if you look closely. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We also ate at Italian twice. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Primary Menu. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. This is the version of our website addressed to speakers of English in the United States. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. from one central panel. Top room amenities include a minibar, air conditioning, and an additional bathroom. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Fingers crossed. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. He also helped with a room change for another adult travelling with us. We are not big on evening entertainment but did take in the Queen tribute, which was great. (that's how I'm feeling). So, the hotel is very nice. from. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. You could find shade in swim up bar in family pool. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Even though they had multiple rooms to cover, they were responsive and attentive. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. The second time we went later. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. We had mold. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our team checks each review posted on the site disputed by our community as not meeting our. Nice guy who took ownership of the problem and became a part of our butler service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dine and delight in design-forward spaces. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. There are very few places to eat during the day so we basically ate the same food everyday. We stayed in a junior swim up suite with our 5 and 3 year old kids. We did bring a few with us and we did use them. The kids enjoyed the grotto bar. 2 of our 3 rooms were close together. Star Class Producer Suite Swim Out. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. So sit back, relax and feel like an A-lister. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Worried about him. Our star-worthy experiences are turning heads. The bartenders are all amazing and friendly. You could find shade in swim up bar in family pool. We have nothing negative to say about this resort except we dont want to leave. There was hardly any live entertainment to engage the visitors during the day. An Autograph Collection All-Inclusive Resort. 5. We also received three. WTF! The just OK parts: Our kids did the flow rider surf simulator one day. Quotes displayed in real-time or delayed by at least 15 minutes. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. I managed ALL of my own bookings during that time. If you go early you will have less wait time. Such as omelettes, eggs your way, fresh tacos, grilled seafood. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. One night we went right at 6 again. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Check-in: This room type comes with two separate mini bar. Ours were Viri and Tharvin. The best night for entertainment was the Queen tribute. 55. We would think twice on Star Class in doing it again. I booked & paid for the 2 queen bed swim up & thats what I expect. We found the food and drink to be good. Because its what we collect, that makes us who we are. Check-in: Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Queuing arrangements for lower class guests need to be addressed. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. We are glad to know you enjoyed our restaurants and entertainment experience. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. All rights reserved. We went early the first time right at 6:00. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. 2023 Planet Hollywood Cancun Adult Scene. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Pay the extra for the star class upgrade. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Service was good but not great. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. The birthday was ruined with all of the poor service, lack of resources, lies. more. Erica James is a travel agent and blogger that strives to help people travel well by providing hassle free travel planning, amazing travel experiences, travel tips, products while trying to exceed expectations without exceeding the budget. All Rights Reserved. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. He was the only help. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. The subpar parts: Our room was not great. Stay in your stylish suite and dodge the paparazzi. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. We had large sharing plates of appetizers and great meals. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Blue Diamond Hotels and Resorts Inc. All rights reserved. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Nights of revitalizing comfort will get you ready for days in the spotlight. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. My original travel date for Planet Hollywood was May 2020. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. Grab a drink, sit back and enjoy the beautiful view! It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Our ceiling in our bathroom leaked into our sink. So we finally left after the last time as it didnt seem like it was going to be fixed. Not as good the second time. We did not hear any other noise from the entertainment or from the hallway. Authentic American cuisine served in a young, American pop-culture environment: feast on hamburgers while gazing at Madonna's legendary conical bra. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. The food was so so. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). The bartenders are all amazing and friendly. If he wasnt in our section, he instructed the other servers of what we wanted. The subpar parts: Our room was not great. We will be coming back for sure. Market data provided by Factset. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Be sure they will be even more motivated. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. 95% of travelers recommend this experience. Powered and implemented by FactSet Digital Solutions. Live the VIP experience and dance the night away in paradise. 2023 Planet Hollywood. Room categories are not indicative of room views. We did bring a few with us and we did use them. 98% of travelers recommend this experience. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. They have many of them so dont be afraid to ask for one. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Cannoli, tiramisu, and panna cotta. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. When you arrive, try to make as many reservations as you can for the time that you are there. Both were stocked daily with water, assorted soda, beer and snacks. Own or manage this property? Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. PH provides a star feeling when you arrive with a red carpet style grand entrance. I will share your comments to the staff. Lol! For a new resort this place is falling apart in some places if you look closely. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. There was also zero offer for compensation based on our failed experience in the first 20 hours. All Rights Reserved. My "butler" Lilly was a complete failure. Stay connected while youre away with a suite of tech-savvy services. Even though they had multiple rooms to cover, they were responsive and attentive. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Here's why I Planet Hollywood 5 stars: The customer service is top notch! We did not hear any other noise from the entertainment or from the hallway. We are looking forward to your next visit in the near future. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. No activities take place on the adult scene side of the resort. We're told it's 1st come! 92% of travelers recommend this experience. The U.S. State Department issued a travel advisory earlier this month, telling travelers to exercise increased caution in Mexico due to crime.. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). The food is amazing at all restaurants, specialty and buffet. Also there was rarely popcorn there which did disappoint the kids. The maids do a wonderful job and each day, our room was cleaned before 3pm. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Yes, dry cleaning and laundry service are offered to guests. 94% of travelers recommend this experience. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. Yes, that is what it meant in 2021. The beer is always cold and the big event is always on at Overtime Bar & Grill! The best night for entertainment was the Queen tribute. 2023 FOX News Network, LLC. Filling the barren space in our lives. Ours were Viri and Tharvin. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. (iStock). I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. However, it did end promptly at 10:30. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. You will get more bang for your buck. Cannoli, tiramisu, and panna cotta. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. We appreciated the location near the pools, the burger bar and the Italian restaurant. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. All Rights Reserved. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Stay like a superstar in our most fabulous suite. We had raw burgers from Shores at lunch one day. He got us in. Let our collection add to yours. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Bottom line is save your $$ and just tip well to the other employees. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Such as omelettes, eggs your way, fresh tacos, grilled seafood. They shut down the buffet and half of the other restaurants to host a show with food. Mutual Fund and ETF data provided by Refinitiv Lipper. Powered and implemented by FactSet Digital Solutions. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. in the morning. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. We are pleased to know that you enjoyed our facilities and activities. This was after a long wait. Own or manage this property? Make your grand entrance into the ultimate beachfront vacation, starring you. Rooms with a ocean view are available upon request and are subject to a higher rate. Make your grand entrance into the ultimate beachfront vacation, starring you. Be careful (per Sunwing Website) included in Star. See more questions & answers about this hotel from the Tripadvisor community. PHabulous regards, Jonathan Iriarte General Manager. 2023 Planet Hollywood Cancun. Beautiful beach views I would stay here again! Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We are looking for your next visit in the near future. The beach servers were the friendliest. The beach was beautiful. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Your next visit in the glamorous haven of Costa Mujeres mini bar get at. Delicious meal with a red carpet style grand entrance entrance into the ultimate beachfront,... Enjoy the beautiful view chefs and mixologists will create a mouthwatering experience you! 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